FAQs

Why did DiabeticDetails start?

I started DiabeticDetails as I am a Type 1 Diabetic with a mission to bring some positivity, colour and humour into the lives of those living with Diabetes. We go through so much everyday, so many challenges and obstacles, so we need to have a little fun and support one another with Chronic Conditions. Check out our About Us page for more info!

How long will it take for my order to arrive?

We ship with Royal Mail, UK customers can expect their order within 1-3 working days. International orders can be expected between 5-15 days

CORONAVIRUS is delaying international deliveries so please be patient! It can take up to 4 weeks longer than expected for international orders to arrive

How long do the device stickers last?

The stickers are waterproof and peel proof, so should last as long as you want to keep them on until you change the pump/patch/design! 

Can I return or exchange my order?

Absolutely, just get in touch with info@diabeticdetails.co.uk with the issue and we will resolve this for you. Only non used items in the same condition as posted out will be accepted. This does not apply to clothing as they are made to order, unless there is a fault with the product you cannot exchange or return clothing.

How do I share photos of myself with your products?

We LOVE seeing photos of you with our accessories, so drop them via email to info@diabeticdetails.co.uk or tag us on instagram or facebook @diabetic.details

How do I care for my clothing?:

Garment Care:

Wash inside out on a cool 30 degree C wash

Dry inside out on a washing line

Iron inside out and avoid ironing over the design

Do not tumble drying or dry clean

What size should I order of clothing?

Please see our size guide photo on the product page

I still need help!

If you still have questions please email us at info@diabeticdetails.co.uk and we will be happy to assist you!

Checked out our products? Click on the link to have a browse! Or take a look at our Blog